A simple BIM form(ula) inspiring CX success

13 June 2018

Senior BIM manager, Toby Sortain, shares how a simple idea is helping ISG provide industry-leading customer experience (CX) throughout project delivery, and unleash the potential of BIM post-occupancy in a feature for online trade publication, www.Bimplus.co.uk.

In the world of Building Information Modelling (BIM), for many it is the very complexity of the subject matter that prevents real opportunities from being spotted in the built environment; but what if the best and most powerful solutions were quite simple? 

ISG senior BIM manager, Toby Sortain, shares how a simple idea is helping ISG provide industry-leading customer experience (CX) throughout project delivery, and unleash the potential of BIM post-occupancy, in a feature for online trade publication, www.Bimplus.co.uk.

“BIM is a missed opportunity for many of our customers,” explains Toby.

“They understand how instrumental it can prove during the pre-construction and delivery phases of a project, but on completion, this amazing digital resource is often consigned to a dusty laptop and left to wither and die.”

Toby highlights two key issues, education and relevance, that need to be understood when considering the vast potential accurate asset data poses throughout the operation and management of a project.

“At the point of completion, a contractor will hand over a rich database of relevant asset information on components that comprise the fit-out, refurbishment or new build scheme,” he explains.

“However, as and when components fail and need to be replaced, or as the building is reconfigured due to changing requirements, if those changes aren’t tracked and recorded accurately, our reliable data starts to become less and less relevant.”

Toby introduces the simple idea of ‘smart forms’; an idea that was born from discussions with our supply chain partners.

The dynamic asset forms link to the BIM dataset and can be updated by the building’s FM team when change occurs, such as when a unit fails or needs to be replaced.

Follow the link to read the full article, ‘A ‘smart’ solution to post-occupancy information management’, which can be found at www.Bimplus.co.uk. Please note the article may only be available for registered users.